Proactive service is a departure from how most
computer networks operate. ProNetServ technicians are often called
only when there are network problems to be resolved. With a
proactive, preventative maintenance plan, we examine the components of
your network to ensure they are working properly and have the latest
In order to start your preventative maintenance program,
we need three things from you, the client:
Your current network documentation.
If you do not have network
documentation, during our first few scheduled maintenance
appointments, Pronetserv, Inc. will record documentation onsite
while performing maintenance.
This documentation will then be presented to you upon
completion. For large
networks, the documentation may be delivered in stages.
Agreement on the frequency of maintenance appointments.
There are many variables to
be considered when establishing the frequency of maintenance
appointments. Size of
the network, age of equipment, presence of technically astute staff
members, and the number of proprietary applications requiring
maintenance and upgrades cover only a few of the variables.
It is generally a good idea to schedule maintenance monthly
for a network with more than 15 nodes and bi-monthly for networks of
Proprietary software vendor contact list.
Pronetserv, Inc. cannot support proprietary software.
What we can do is work together with the vendor to upgrade
applications and troubleshoot problems.
To do this, access to the vendors support mechanism is
Review the server event logs for any
system or application abnormalities and take steps to correct if
Review the backup logs for
consistency in performing nightly backups.
Review anti-virus logs and determine
if the virus definitions are up to date.
If a database or mail server is
present, review the respective logs and check the general health of
Inspect the drives for available
Inspect memory utilization.
Inspect the status of the
uninterruptible power supply (UPS).
Check the server drives for errors at
least once a month. This
requires the server to be inaccessible for a short period of time.
If client’s access to the server is required without
interruption, these checks will be scheduled after hours on a
schedule set by the client.
This process requires a good server backup and will not be
done without one.
Visit the Windows Update Internet
site to determine if there are any available updates for the server.
Install available updates only if the client permits a
restart of server. In
some cases where ProNetServ is permitted remote access, updates can
be done remotely, after hours, and with the approval of the client.
Review the logs.
Check Internet connection speed
against what is usual and expected for the class of service provided
by the Internet Service Provider (ISP).
Remotely scan and/inspect the
networked workstations from a central workstation provided by the
client or by the ProNetServ technician.
Review the anti-virus logs by using a
central server console if available.
Determine if any workstations require
updates by visiting the Windows Update Internet site or reviewing
network scan records.
The ProNetServ technician will perform any other
tasks assigned by the client – time permitting.
If time does not permit, a return appointment will be
scheduled to finish all client assigned tasks.
proactive maintenance service will provide you with the following:
Regularly scheduled appointments.
You will know well in advance
when to expect a technician at your site.
onsite. The time a
technician spends on site varies with the size of the network and
work to be done.
Generally, maintenance appointments will be at least four hours.
More time is required for larger networks.
An immediate briefing of any issues of concern discovered during the
Documentation of work done and issues of concern discovered.
Before the technician leaves your site, he will verbally
provide you with a summary of the work that was done and any areas
of concern. Within 10
business days, written documentation of all activity at your site
during the preventative maintenance visit will be either mailed or
personally delivered to your office.